Return and Refund Policy

Last updated: October 18, 2026

KORDANE is operated by RAMON C. CAPOTE INC. We accept eligible returns requested within 30 days after delivery.

Return eligibility

You may return footwear for a change of mind, including an unsuitable size, if it remains in its original condition.

Please try shoes on indoors on a clean surface. Eligible returns must have clean soles and no outdoor wear, damage, stains, odors, or alterations.

Return both shoes together with the original shoe box, supplied accessories, and any attached product tags. Please place the shoe box inside a protective shipping carton rather than attaching a shipping label directly to it.

Missing disposable shipping packaging alone will not invalidate a return.

Sale items are eligible under the same conditions. We do not charge a restocking fee.

Requesting a return

Email ankana185@gmail.com within 30 days of delivery with:

• Your order number.

• The email address used at checkout.

• The item you wish to return.

• A brief explanation of your request.

We aim to respond within two business days.

For an approved return, we will provide a prepaid shipping label and the designated return address. Return shipping is free for eligible returns within our supported U.S. delivery area.

Send your return within 14 calendar days after receiving the label. If you need additional time, contact us before that period expires.

Do not send merchandise to our business address or the address printed on the original parcel unless we specifically authorize that destination.

Size exchanges

If a size is unsuitable, contact us to arrange an eligible return. You may place a separate order for another size, subject to availability.

If we supplied a different size from the one ordered, we will arrange an appropriate correction at no additional shipping cost.

Damaged, defective, or incorrect merchandise

Contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or different from your order.

Include a description and photographs if available. An unboxing video is not required.

We will assess the issue and offer an appropriate replacement, refund, or other agreed remedy. We cover necessary return shipping when the problem results from a defective or incorrect item.

The change-of-mind return conditions do not limit applicable rights concerning defective or misdescribed merchandise.

Inspection and refunds

We will inspect returned merchandise within five business days after it reaches the designated return location.

Approved refunds will be issued to the original payment method within five business days after approval, or sooner where legally required. Your financial institution may need additional time to display the credit.

Refunds include the amount paid for the returned merchandise and applicable refundable taxes. Standard shipping is free. Any optional shipping upgrade is refundable when required by law or when the return results from our error.

If we decline a return because of documented wear, damage, or missing supplied components, we will explain the reason and available next steps. We do not apply undisclosed automatic deductions.

Order cancellations

Email us immediately if you wish to cancel. We will cancel and refund an order if fulfillment has not progressed to a stage that prevents cancellation.

If cancellation is no longer possible, you may request an eligible return after delivery. Rights concerning delayed shipment remain unaffected.

Contact

KORDANE — RAMON C. CAPOTE INC
Email: ankana185@gmail.com
Business address: 760 Windtree Way, Wellington, FL 33414, United States

The business address above is not an authorized return destination unless confirmed by our support team.

Nothing in this policy limits mandatory consumer rights.